How To Block First Bank Account – 4 Easy Ways

For a number of reasons, such as suspected fraud, a lost or stolen card, or a change in personal information, blocking your First Bank account may be necessary. We will walk you through blocking your First Bank account in this article, giving you all the information and instructions you need to make the procedure simple.

Reasons to Block a First Bank Account

Following are a few typical justifications why people could decide to block their First Bank accounts:

• Fraud or suspicious activity: The account holder may decide to block the account if there are unauthorized transactions or other indications of possible fraud in order to limit further harm.
• Account holder’s request: Request from the account holder For personal reasons, such as taking a break from banking or desiring to permanently terminate their account, the account holder may decide to block their account.
• Account inactivity: The bank may decide to block an account if it has been inactive for a long time in order to abide by anti-money laundering requirements or to safeguard the account holder’s assets.
• Negative balance or overdraft: If an account has a negative balance or an overdraft, the bank may decide to prohibit it until the account is brought back up to balance.
• Security concerns: The bank may decide to block the account if it believes there are any security risks involved in order to safeguard the assets and data of the account holder.

How To Block First Bank Account

1. Using USSD

Blocking a First Bank account using USSD:

• Dial *894# on your mobile phone.
• Select “Self Service” from the main menu.
• Choose “Block Account” option.
• Enter your First Bank account number.
• Verify your identity by entering a one-time password (OTP) sent to your registered mobile number.
• Confirm that you want to block your account.
• Wait for a confirmation message indicating that your account has been successfully blocked.

Depending on how the bank specifically implements and enforces its policies, the USSD process may change. You can get help from First Bank’s customer support if you run into any difficulties.

2. Using Bank App

Here’s a concise guide on how to block a First Bank account using the bank’s mobile app:

• Open the First Bank mobile app on your device.
• Log in to your account using your username and password.
• Tap on the “Menu” icon, located in the top-left corner of the screen.
• Scroll down and select “Service Requests”.
• Select “Block Account”.
• Enter the account number you want to block.
• Provide a reason for blocking the account (e.g. lost or stolen card, suspected fraud, etc.).
• Submit the request.
• You will receive a confirmation message that your request to block the account has been received and is being processed.

3. Using an ATM

Here’s a concise guide on how to block a First Bank account using an ATM:

• Locate a First Bank ATM.
• Insert your debit card into the ATM machine.
• Enter your PIN.
• Select “More Options”.
• Select “Service Requests”.
• Select “Block Card”.
• Enter the account number you want to block.
• Provide a reason for blocking the account (e.g. lost or stolen card, suspected fraud, etc.).
• Confirm the request by following the on-screen instructions.
• You will receive a confirmation message that your request to block the account has been received and is being processed.

4. Employing the help of the Customer Care

Here’s a concise guide on how to block a First Bank account by employing the help of First Bank customer care:

• Dial the First Bank customer care number.
• Select the option to speak with a customer care representative.
• Provide your account information, such as your name and account number, to the representative.
• Inform the representative that you want to block your First Bank account.
• Provide a reason for blocking the account (e.g. lost or stolen card, suspected fraud, etc.).
• The representative will ask for additional verification information to confirm your identity.
• Once your identity has been confirmed, the representative will initiate the process to block your account.
• You will receive a confirmation message that your request to block the account has been received and is being processed.

Problems You Might Encounter When Trying To Block Your First Bank Account And How To Fix It

Here are a few typical issues you could run across when attempting to ban your First Bank account, along with solutions:

1. Inaccurate account information

Your request might not be executed if you attempt to ban your account but give an incorrect account number or other pieces of information. Make sure your account information is accurate before submitting your request to correct this.

2. Technical issues

Try restarting your device and repeating the process again if you are having trouble using the First Bank app or website or if you experience technical issues when attempting to block your account. Get help from First Bank’s customer support if the issue continues.

3. Verification problems

If you try to block your account and are requested for further verification information and are unable to supply it, your request might not be processed. Make sure you have the appropriate information on hand to rectify this or ask a First Bank customer service representative for help.

4. Delays in processing

Processing delays could occur if you don’t get a confirmation message after submitting your request to block your First Bank account. To find out the progress of your request, get in touch with First Bank customer service.

Conclusion

It is simple to block a First Bank account, and you can do it via the bank’s app, an ATM, or by getting in touch with customer service. It is crucial to be ready for any potential technological issues or processing delays and to have the relevant account details and necessary verification information on hand. 

Please contact First Bank customer support if you need assistance or if you have any problems or inquiries. You can make sure that your account is safe and secure by following these instructions.

Frequently Asked Questions

References

• Bankingandfinancenigeria.com – How To Block First Bank Account
• Nigeriancompass.com – How To Block First Bank Account

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